The following resources are listed below to help you and your loved ones navigate the Royal Alexandra Hospital during your visit or stay.
ON THIS PAGE:
Accessibility|Amenities|Cultural & Spiritual Care|Help & Support|Out-of-town Visitors|Quiet Spaces|Retail & Food Service|Safety & Security|Staying Connected|Your Voice
Wheelchairs depots are situated at the main entrances and parkade entrances to the Royal Alexandra Hospital. Wheelchairs must be returned to any of the depots when leaving the hospital.
A number of washrooms, elevators, doorways, and designated disabled parking spaces are wheelchair accessible; bariatric wheelchairs may need to request assistance for some locations.
Bank machines can be found in the lobby of the Robbins Pavilion, at the Royal Alexandra Hospital main entrance, or in the Food Court.
A Rexall Pharmacy is located inside the main entrance of the Royal Alexandra Hospital and can fill out-patient prescriptions.
The Royal Alexandra Hospital Women’s Auxiliary operates two gift shops selling flowers, reading material, music, personal items, and more. They are located in the lobby of the Robbins Pavilion, and in the lobby of the Royal Alexandra Hospital at the main entrance.
To check for lost items, contact Security.
Complimentary newspapers are delivered by the volunteers to the units each weekday morning.
The Provincial Indigenous Wellness Core partners with Indigenous peoples, communities and key stakeholders to provide accessible, culturally appropriate health services for First Nations, Métis and Inuit people in Alberta. Learn more or email indigenouswellnesscore@ahs.ca.
The Royal Alexandra Hospital has two chapels open 24/7:
Robbins Chapel
The Robbins Chapel is located on the 2nd floor of the Robbins Pavilion across from the Ted & Lois Hole Healing Garden.
This is a spiritual sanctuary and sacred place set aside for private prayer, sacred services and practices.
Multi-faith Chapel
The multi-faith chapel is located inside the main entrance of the Royal Alexandra Hospital.
Find spiritual and emotional support during your stay in the hospital. Learn more.
At some point in our lives, we all face tough times, and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more
Available 24/7, confidential, providing information about mental health programs and services. Learn more
Located on the 2nd floor of the Robbins Pavilion as part of the Lois Hole Hospital for Women, the Ted & Lois Hole Healing Garden was opened in 2011 as a peaceful haven for patients, their families, and hospital staff. This colourful oasis includes benches, raised water features, various plants and grasses, artistic glasswork screens, and trees.
There are two Atriums – one on the main floor inside the main entrance, and one on the second floor. Both are equipped with seating, vending machines, plants, and pianos.
Vending machines are available beside the entrance to the cafeteria, and in the Emergency Department on the main level. They offer a selection of beverages and light snacks.
Through the summer months, food trucks can often be found between the Robbins Pavilion and the Women’s Centre.
Located on the basement level of the hospital offering a full range of hot and cold meals, snacks and beverages.
Located in the lobby of the Robbins Pavilion offering hot and cold meals, snacks and beverages.
We are a smoke-free environment. Those who wish to smoke can do so off hospital property. The property includes parking areas, vehicles parked in parking lots, outdoor spaces and sidewalks on the site.
Staff members will say their name, occupation and what they will be doing when approaching and working with you. Staff will also be wearing their Alberta Health Services Photo ID. If a staff member does not identify themselves, feel free to ask them who they are.
Responsible for the safety of patients, staff and visitors. Learn more
Your healthcare and care plan will remain confidential, and your privacy will be upheld throughout the hospital. That is your right.
A TTY machine is available from the Admitting Office directly or the staff on your unit can make the necessary arrangements.
Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.
Find Patient, Patient Location Services, Visitor Information Learn more
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Learn more
Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited.
Wireless Internet is accessible for patients and their families. To access, select 'healthspot' from the list of available networks, open a web browser, read the acceptable use policy, and select 'Accept'.
Will your family and health care team know your wishes, in case your ability to speak for yourself becomes affected? Learn more
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more
Helping patients, families and care providers communicate and work together. Learn more
