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Patient & Visitor Information

The following resources are listed below to help you and your loved ones navigate the Royal Alexandra during your visit or stay.

Accessibility

Wheelchairs
Wheelchairs depots are situated at the main entrances and parkade entrances to the Royal Alexandra Hospital. Wheelchairs must be returned to any of the depots when leaving the hospital.

Accessibility Friendly Features
A number of washrooms, elevators, doorways, and designated disabled parking spaces are wheelchair accessible; bariatric wheelchairs may need to request assistance for some locations.

Amenities

Banking
Bank machines can be found in the lobby of the Robbins Pavilion, at the Royal Alexandra Hospital main entrance, or in the Food Court.

Pharmacy
A Rexall Pharmacy is located inside the main entrance of the Royal Alexandra Hosptial, and can fill out-patient prescriptions.

Gift Shops
The Royal Alexandra Hospital Women’s Auxiliary operates two gift shops selling flowers, reading material, music, personal items, and more. They are located in the lobby of the Robbins Pavilion, and in the lobby of the Royal Alexandra Hospital at the main entrance.

Lost and Found
To check for lost items, call Security at 780-342-5100. Learn more

Protective Services
Responsible for the safety of patients, staff and visitors. Learn more

Newspapers
Complimentary newspapers are delivered by the volunteers to the units each weekday morning.

Cultural & Spiritual Care

Cultural Care

The Indigenous Health Program partners with Indigenous peoples, communities and key stakeholders to provide accessible, culturally appropriate health services for First Nations, Métis and Inuit people in Alberta. Learn more or email indigenoushealthprogram@ahs.ca

Spiritual Care

The Royal Alexandra Hospital has two chapels open 24/7:

Robbins Chapel
The Robbins Chapel is located on the 2nd floor of the Robbins Pavilion across from the Ted & Lois Hole Healing Garden.
This is a spiritual sanctuary and sacred place set aside for private prayer, sacred services and practices.

Multi-faith Chapel
The multi-faith chapel is located inside the main entrance of the Royal Alexandra Hospital.

Find spiritual and emotional support during your stay in the hospital. Learn more

Help & Support

Help in Tough Times
At some point in our lives we all face tough times and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more

Mental Health Help Line
Available 24/7, confidential, providing information about mental health programs and services. Learn more

Social Workers
Providing information and education to the patient and family to help support, and connect them with the appropriate resources. Learn more

Spiritual Care
Find spiritual and emotional support during your stay in the hospital. Learn more

Out-of-town Visitors
Quiet Spaces

Healing Garden
Located on the 2nd floor of the Robbins Pavilion as part of the Lois Hole Hospital for Women, the Ted & Lois Hole Healing Garden was opened in 2011 as a peaceful haven for patients, their families, and hospital staff. This colourful oasis includes benches, raised water features, various plants and grasses, artistic glasswork screens, and trees.

Atrium
There are two Atriums – one on the main floor inside the main entrance, and one on the second floor. Both are equipped with seating, vending machines, plants, and pianos.

Retail & Food Services

Vending Machines
Vending machines are available beside the entrance to the cafeteria, and in the Emergency Department on the main level. They offer a selection of beverages and light snacks.

Food Trucks
Through the summer months, food trucks can often be found between the Robbins Pavilion and the Women’s Centre.

Food Court
Located on the basement level of the hospital offering a full range of hot and cold meals, snacks and beverages.

Trendz
Located in the lobby of the Robbins Pavilion offering hot and cold meals, snacks and beverages.

Staying Connected

Hearing Impaired Assistance
A TTY machine is available from the Admitting Office directly or the staff on your unit can make the necessary arrangements.

Language Interpretation
Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.

Patient Information
Find Patients, Patient Location Services, Visitor Information. Learn more

Patient Well Wishes
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email.

Telephones
Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited.

Wireless Internet
Wireless Internet is accessible for patients and their families. To access, select “healthspot” from the list of available networks, open a web browser, read the acceptable use policy, and select “Accept”.

Your Voice

Conversations Matter
Will your family and health care team know your wishes, in case your ability to speak for yourself becomes affected? Learn more

Patient Feedback
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more

Patient-First Strategy
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more

Thanks For Caring
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more

Working Together: CoACT
Helping patients, families and care providers communicate and work together. Learn more