The following resources are listed below to help you, and your loved ones navigate the Red Deer Regional Hospital Centre during your visit.
Accessibility|Amenities|Help & Support|Out-of-town Visitors|Parking, Building & Floor Maps|Quiet Spaces|Retail & Food Service|Safety & Security|Staying Connected|Your Voice
Public wheelchair depots are situated at the Main Entrance, East Entrance, and Underground Parkade as well as in hallways throughout the campus. There is no charge to use wheelchairs. Please return the wheelchair to the nearest stand when you are done using it.
There is one ATM (TD Canada Trust) located on the Main Level, Regional building, at the south end of the building by the South Complex. Watch for the TD Canada Trust sign.
Lost and found items are stored on site for 30 days by Protective Services. Visit the Protective Services desk at the Emergency entrance or phone if you are searching for a lost item. Learn more
Complimentary newspapers are delivered to patient lounges on Units 21, 22, 23, 24, 26, 31, 32, 33 and 35 by volunteers Wednesday mornings. Other newspapers can be purchased at the Gift Shop located inside the Café VA by the Main Entrance.
The Indigenous Health Coordinator is available daytime hours Monday to Friday. Smudges are held weekly at 2 p.m. Wednesdays in the Aboriginal Cultural Room on Level 3, Regional building. Learn more
At some point in our lives we all face tough times and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more
Available 24/7, confidential, providing information about mental health programs and services. Learn more
Social Workers provide information and education to patients and families to help support, and connect them with the appropriate resources. If you require support, ask your nurse if the unit has a social worker. Learn more
Find spiritual and emotional support during your stay in the hospital. Spiritual Health Practitioners are on site Monday to Friday in the Spiritual Care office on Level 3, Regional building. Learn more
For a list of accommodations in Red Deer view Local Accommodations or ask your nurse for the Hotel binder.
There are temporary road closures and access changes around the facility due to parkade upgrades and hospital construction. Learn more.
Located on Level 3, Regional building, the Sacred Space is open 24 hours a day and is a space for quiet contemplation and prayer for people of all faith traditions. Supports from Spiritual Health Practitioners are available Monday to Friday daytime hours through the Spiritual Care office located next door. Learn more
The Indigenous Health Coordinator is available daytime hours Monday to Friday. Smudges are held weekly at 2 p.m. Wednesdays in the Aboriginal Cultural Room on Level 3, Regional building. Learn more
Located on the LR Level, South Complex, library hours are 8 a.m. – 4:15 p.m. Monday to Friday. The library is closed weekends and statutory holidays.
Located on Level 2, Regional building, across from the Meditative Gardens, the Link Atrium (open 24 hours a day) is a space for patient and family visiting and relaxation. The atrium is equipped with seating and tables among plants.
Located on Level 2, Regional building, the Meditative Gardens (open 24 hours a day) is a quiet space for respite, relaxation and contemplation. The garden is equipped with seating among plants.
Located on Level 3, Regional building, the Moose Cottage volunteers are your hosts in this oasis within our hospital. Fresh beverages, sweet treats, and pleasant conversation await you in this unique room. Patients, families and visitors are all invited to drop by for a visit. Open Monday to Sunday from 1:00 – 4:00 p.m. Private bookings are available. Learn more
Located on the Main Level of the South Complex near the Main entrance, the Café VA operated by the Friends of the Red Deer Regional Hospital Centre serves hot and cold meals and a variety of beverages. Open Monday to Friday. Learn more
Located on the Lower Level, Regional building near the central elevators, the Garden Court Café provides fresh food and beverages. Open Monday to Friday. Learn more
Located on the Main Level, South Complex near the elevators, the Jolt N Bolt Coffee Shop operated by the Friends of the Red Deer Regional Hospital Centre offers beverages and light meals and snacks. The Jolt N Bolt is the cafeteria service with the longest operating hours on site and is open 7 days a week. Learn more
Located on the Main Level, South Complex inside the Café VA near the Main Entrance, the Friends of the Red Deer Regional Hospital Centre Gift Shop sells flowers, cards, reading material, toiletries, and gifts. Open 5 days a week. Learn more
Vending machines operated by the Friends of the Red Deer Regional Hospital Centre are available in the Emergency Department and in the Regional building beside elevators D and Z on Level 2 and elevator D on Level 3. They offer a selection of beverages and light snacks.
We are a smoke-free environment. Those who wish to smoke can do so off Alberta Health Services property. The property includes parking areas, vehicles parked in parking lots, outdoor spaces and sidewalks on the site.
Staff members will say their name, occupation and what they will be doing when approaching and working with you. Staff will also be wearing their Alberta Health Services Photo ID. If a staff member does not identify themselves, feel free to ask them who they are.
Protective Services Officers are responsible for the safety of everyone in our building. They are an important part of the care team. You can request that a protective services officer walk you to your car by visiting the front desk.
Your healthcare and care plan will remain confidential and your privacy will be upheld throughout the cancer centre. That is your right.
Interpreters speaking 240 different languages are available via phone to assist you. Video Remote Interpreters are available across campus for ASL and BSL interpretation as well as interpretation into over 40 other languages. If you require help in ASL/BSL or another language, ask your nurse to use the Video Remote Interpreter or phone Language Line.
Find Patient, Patient Location Services, Visitor Information. Learn more
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Learn more
Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited.
Will your family and healthcare team know your wishes, in case your ability to speak for yourself becomes affected? Learn more
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more
Helping patients, families and care providers communicate and work together. Learn more
