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Patient & Visitor Guide

Red Deer Regional Hospital Centre

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Note

We are a smokefree and scent-free facility.

The following resources are listed below to help you and your loved ones navigate the Red Deer Regional Hospital Centre during your visit.

Accessibility

Accessibility Friendly Features
A number of washrooms, elevators, doorways, and designated parking spaces are wheelchair accessible; bariatric wheelchair users may need to request assistance for some locations.

Wheelchairs
Public wheelchair depots are situated at the Main, Ambulatory Annex, Regional and Underground Parkade entrances to the Red Deer Regional Hospital Centre. A $1 coin is required to use the wheelchairs. Your coin will be returned when the wheelchair is returned to any of the depots. If you do not have change, visit the Information Desk, Gift Shop, or Jolt N Bolt Coffee Shop on the Main Level, South Complex.

Amenities

Banking
There is one ATM (TD Canada Trust) located on the Main Level, Regional building, at the south end of the building by the South Complex. Watch for the TD Canada Trust sign.

Lost and Found
Lost and found items are stored on site for 60 days by Protective Services. Visit the Protective Services desk at the Emergency entrance or phone if you are searching for a lost item. Learn more

Newspapers
Complimentary newspapers are delivered to patient lounges on Units 21, 22, 23, 24, 26, 31, 32, 33 and 35 by volunteers Tuesday through Friday mornings.

Help & Support

Cultural Care – Indigenous Health Program
The Indigenous Health Coordinator is available daytime hours Monday to Friday. Smudges are held weekly at 2 p.m. Wednesdays in the Aboriginal Cultural Room on Level 3, Regional building. Learn more

Help in Tough Times
At some point in our lives we all face tough times and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more

Mental Health Help Line
Available 24/7, confidential, providing information about mental health programs and services. Learn more

Social Workers
Social Workers provide information and education to patients and families to help support, and connect them with the appropriate resources. If you require support, ask your nurse if the unit has a social worker. Learn more

Spiritual Care
Find spiritual and emotional support during your stay in the hospital. Spiritual Health Practitioners are on site Monday to Friday in the Spiritual Care office on Level 3, Regional building. Learn more

Out-of-town Visitors

Where to Stay
For a list of accommodations in Red Deer view Local Accommodations or ask your nurse for the Hotel binder.

Things to Do

Top Sites

Quiet Spaces

Chapel
Located on Level 3, Regional building, the chapel is open 24 hours a day and is a space for quiet contemplation and prayer. Services are held Monday, Wednesday and Friday at 3 p.m. Supports from Spiritual Health Practitioners are available through the Spiritual Care office located next door to the chapel. Learn more

Indigenous Cultural Room
The Indigenous Health Coordinator is available Monday to Friday. Smudges are held Wednesdays at 2:00 p.m. in the Aboriginal Cultural Room on Level 3, Regional building. To access the cultural room at other times, ask your nurse to contact Protective Services. Learn more

Library
Located on the LR Level, South Complex, library hours are 8 a.m. – 4:15 p.m. Monday to Friday. The library is closed weekends and statutory holidays.

Link Atrium
Located on Level 2, Regional building, across from the Meditative Gardens, the Link Atrium (open 24 hours a day) is a space for patient and family visiting and relaxation. The atrium is equipped with seating and tables among plants.

Meditative Gardens
Located on Level 2, Regional building, the Meditative Gardens (open 24 hours a day) is a quiet space for respite, relaxation and contemplation. The garden is equipped with seating among plants.

Moose Cottage
Located on Level 3, Regional building, the Moose Cottage volunteers are your hosts in this oasis within our hospital. Fresh beverages, sweet treats, and pleasant conversation await you in this unique room. Patients, families and visitors are all invited to drop by for a visit. Open Monday to Sunday from 1:30 – 4:30 p.m. Private bookings are available. Learn more

Retail & Food Service

Cafeteria Services – Café VA
Located on the Main Level of the South Complex near the Main entrance, the Café VA operated by the Friends of the Red Deer Regional Hospital Centre serves hot and cold meals and a variety of beverages. Open Monday to Friday. Learn more

Cafeteria Services – Garden Court Café
Located on the Lower Level, Regional building near the central elevators, the Garden Court Café provides fresh food and beverages. Open Monday to Friday. Learn more

Cafeteria Services – Jolt N Bolt Coffee Shop
Located on the Main Level, South Complex near the elevators, the Jolt N Bolt Coffee Shop operated by the Friends of the Red Deer Regional Hospital Centre offers beverages and light meals and snacks. The Jolt N Bolt is the cafeteria service with the longest operating hours on site and is open 7 days a week. Learn more

Gift Shop – Friends of RDRHC
Located on the Main Level, South Complex near the Main Entrance, the Friends of the Red Deer Regional Hospital Centre Gift Shop sells flowers, cards, reading material, toiletries, and gifts. Open 7 days a week. Learn more

Vending Machines
Vending machines operated by the Friends of the Red Deer Regional Hospital Centre are available beside elevators 4-6 on Levels Main, 2, and 3 in the Regional building. They offer a selection of beverages and light snacks.

Staying Connected

Language Interpretation
Interpreters speaking 240 different languages are available via phone to assist you. A Video Remote Interpreter is available in the Emergency Department; 37 languages are available via video interpretation service. If you require help in another language, ask your nurse to call Language Line.

Patient Information
Find Patient, Patient Location Services, Visitor Information. Learn more

Patient Well Wishes
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Learn more

Telephones
Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited. There are public telephones at:

  • the Main Entrance
  • by elevators 7 and 8 on the Main Level, Regional building
  • in the Link Atrium on Level 2, Regional building between Units 22 and 24
  • in the main hallway on Level 3, Regional building.

Your Voice

Conversations Matter
Will your family and health care team know your wishes, in case your ability to speak for yourself becomes affected? Learn more

Patient Feedback
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more

Patient-First Strategy
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more

Thanks For Caring
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more

Working Together: CoACT
Helping patients, families and care providers communicate and work together. Learn more