Emergency Care Alberta has developed and updated three tools to support patients and clinicians in communicating and understanding the patient journey in emergency departments and urgent care centres.
ON THIS PAGE:
NOD-ED|Patient Journey Videos|Patient Journey Map
NOD-ED is a framework for communication between clinicians and patients. This tool aims to promote partnerships between patients, families and care teams. Clinicians using NOD-ED to introduce themselves to patients each time they see them helps patients better understand their care and care team. It can reduce healthcare provider burnout through allowing a more human and authentic connection with patients and improve the patient experience.
Four videos have been produced in collaboration with patient and family advisors to help patients better understand how care is provided in emergency departments and urgent care centres.
The patient journey map has been refreshed to reflect current patient experiences in emergency departments and urgent care centres. This large-scale poster was created to give patients easy to understand information about wait times and how care is delivered.
