Patient & Visitor Services

University of Alberta Hospital

The following resources are listed below to help you and your loved ones navigate the University of Alberta Hospital during your visit or stay.


Public wheelchairs depots are situated at the main entrances and parkade entrances to the University of Alberta Hospital. Wheelchairs must be returned to any of the depots when leaving the hospital.

Accessibility Friendly Features
A number of washrooms, elevators, doorways, and designated disabled parking spaces are wheelchair accessible; bariatric wheelchairs may need to request assistance for some locations.


There are three bank machines (RBC, TD Canada Trust and CIBC) located on the main level of the hospital.

Lost and Found
To check for lost items, call Security at 780-407-8347. Learn more

Protective Services
Responsible for the safety of patients, staff and visitors. Learn more

Complimentary newspapers are delivered by the volunteers to the units each weekday morning.

Help & Support

Help in Tough Times
At some point in our lives we all face tough times and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more

Mental Health Help Line
Available 24/7, confidential, providing information about mental health programs and services. Learn more

Social Workers
Providing information and education to the patient and family to help support, and connect them with the appropriate resources. Learn more.

Spiritual Care
Find spiritual and emotional support during your stay in the hospital. Learn more

Out-of-town Visitors
Quiet Spaces

McMullen Art Gallery
A free art gallery located on the main floor, next to the 112th street main entrance of the hospital. Learn more

Healing Garden
Located on the 4th floor of the Mazankowsi Alberta Heart Insitute, The Guru Nanak Healing Garden is one of the South Asian community’s largest gifts to the city of Edmonton. The 4,000 square foot indoor garden space incorporates 5 elements to improve the healing process for patients: wood (which embodies growth), water (life), earth (sustainability), metal (strength) and fire (energy).

More information is available by visiting Edmonton Maps Heritage, Guru Nanak Health Garden.

4th Floor Atrium
The 4th Floor Atrium is a large lounge located near Unit 4A on Level 4 next to the library. The atrium is equipped with seating among plants, vending machines, and a piano.

Located in the 4th Floor Atrium, library hours are 8:00 a.m. – 4:00 p.m. Monday to Friday and 11:00 a.m. – 4:00 p.m. Saturday and Sunday; however, hours are dependent upon volunteer availability.

Spiritual Care
Find spiritual and emotional support during your stay in the hospital. Learn more

Retail & Food Services

A Rexall Pharmacy is located on the main level of the hospital next to the 114th street south entrance and can fill out-patient prescriptions. Learn more

Friends’ Gift Shop
Located on the main floor of the hospital near the 114th street north entrance, the Friends of University Hospitals gift shop sells flowers, reading material, music, personal effects. Learn more

Stollery Kids Store
Located on the main floor of the hospital and selling children’s toys, gifts, books and cards since 2001. Stollery Kids Store raises funds through the sale of merchandise to help address priority needs at the Stollery Children's Hospital. Learn more

Trendz Express
Located on the main level of the hospital near the 114th street north entrance and on the main level of the Mazankowski Alberta Heart Institute.

Vending Machines
Vending machines are available beside the entrance to the cafeteria, and in the Emergency Department on the main level. They offer a selection of beverages and light snacks.

112th Street Grill Snack Bar
Located on the main level of the hospital near the 114th street between the north and south entrances. Learn more

Main Cafeteria
Located on the main level of the hospital offering a full range of hot and cold meals, snacks and beverages. Learn more

Café Fantini
Located on the second level of the hospital next to the 114th street pedway offering soups, sandwiches, snacks and beverages. Open Monday to Friday 6:30 a.m. – 2:00 p.m. Learn more

Staying Connected

Hearing Impaired Assistance
A TTY machine is available from the Admitting Office directly or the staff on your unit can make the necessary arrangements. Another TTY machine is located at the west (114th Street) entrance.

Language Interpretation
Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.

Patient Information
Find Patient, Patient Location Services, Visitor Information Learn more

Patient Well Wishes
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Learn more

Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited. To rent an in-room telephone, contact the Hospitality Network at 1-866-223-3686 or 780-412-9266 (pager). Public telephones are available at the entrances to the hospital, and on each of the floors outside of the north glass elevators.

Your Voice

Advance Care Planning: Preparing for Your Future Healthcare
Will your family and health care team know your wishes, in case your ability to speak for yourself becomes affected? Learn more

Patient Feedback
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more

Patient-First Strategy
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more

Thanks For Caring
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more

Working Together: CoACT
Helping patients, families and care providers communicate and work together. Learn more

Quick Reference

Visitor Guidelines

Family / designated support persons should contact the unit that the patient is on to find out when a visit can be arranged.

Provincial Services