The following resources are listed below to help you and your loved ones navigate the University of Alberta Hospital during your visit or stay.
Accessibility|Amenities|Help & Support|Out-of-town Visitors|Parking,& Site Maps|Quiet Spaces|Retail & Food Service|Safety & Security|Staying Connected|Your Voice
Public wheelchairs depots are situated at the main entrances and parkade entrances to the University of Alberta Hospital. Wheelchairs must be returned to any of the depots when leaving the hospital.
A number of washrooms, elevators, doorways, and designated disabled parking spaces are wheelchair accessible; bariatric wheelchairs may need to request assistance for some locations.
There are three bank machines (RBC, TD Canada Trust and CIBC) located on the main level of the hospital.
To check for lost items, call Security at 780-407-8347. Learn more
Responsible for the safety of patients, staff and visitors. Learn more
Complimentary newspapers are delivered by the volunteers to the units each weekday morning.
At some point in our lives we all face tough times and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more
Available 24/7, confidential, providing information about mental health programs and services. Learn more
Providing information and education to the patient and family to help support, and connect them with the appropriate resources. Learn more.
Find spiritual and emotional support during your stay in the hospital. Learn more
Access parking information, parking map and site and floor maps for the University of Alberta Hospital campus. Learn more.
A free art gallery located on the main floor, next to the 112th street main entrance of the hospital. Learn more
Located on the 4th floor of the Mazankowsi Alberta Heart Insitute, The Guru Nanak Healing Garden is one of the South Asian community’s largest gifts to the city of Edmonton. The 4,000 square foot indoor garden space incorporates 5 elements to improve the healing process for patients: wood (which embodies growth), water (life), earth (sustainability), metal (strength) and fire (energy).
More information is available by visiting Edmonton Maps Heritage, Guru Nanak Health Garden.
The 4th Floor Atrium is a large lounge located near Unit 4A on Level 4 next to the library. The atrium is equipped with seating among plants, vending machines, and a piano.
Located in the 4th Floor Atrium, library hours are 8:00 a.m. – 4:00 p.m. Monday to Friday and 11:00 a.m. – 4:00 p.m. Saturday and Sunday; however, hours are dependent upon volunteer availability.
Find spiritual and emotional support during your stay in the hospital. Learn more
A Rexall Pharmacy is located on the main level of the hospital next to the 114th street south entrance and can fill out-patient prescriptions. Learn more
Located on the main floor of the hospital near the 114th street north entrance, the University Hospital Foundation Emporium gift shop sells flowers, reading material, music, personal effects. Learn more
Located on the main floor of the hospital and selling children’s toys, gifts, books and cards since 2001. Stollery Kids Store raises funds through the sale of merchandise to help address priority needs at the Stollery Children's Hospital. Learn more
Located on the main level of the hospital near the 114th street north entrance and on the main level of the Mazankowski Alberta Heart Institute.
Vending machines are available beside the entrance to the cafeteria, and in the Emergency Department on the main level. They offer a selection of beverages and light snacks.
Located on the main level of the hospital near the 114th street between the north and south entrances. Learn more
Located on the main level of the hospital offering a full range of hot and cold meals, snacks and beverages. Learn more
Located on the second level of the hospital next to the 114th street pedway offering soups, sandwiches, snacks and beverages. Open Monday to Friday 6:30 a.m. – 2:00 p.m. Learn more
We are a smoke-free environment. Those who wish to smoke can do so off Alberta Health Services property. The property includes parking areas, vehicles parked in parking lots, outdoor spaces and sidewalks on the site.
Staff members will say their name, occupation and what they will be doing when approaching and working with you. Staff will also be wearing their Alberta Health Services Photo ID. If a staff member does not identify themselves, feel free to ask them who they are.
Protective Services Officers are responsible for the safety of everyone in our building. They are an important part of the care team. You can request that a protective services officer walk you to your car by visiting the front desk.
Your healthcare and care plan will remain confidential and your privacy will be upheld throughout the cancer centre. That is your right.
A TTY machine is available from the Admitting Office directly or the staff on your unit can make the necessary arrangements. Another TTY machine is located at the west (114th Street) entrance.
Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.
Find Patient, Patient Location Services, Visitor Information Learn more
As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Learn more
Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited. To rent an in-room telephone, contact the Hospitality Network at 1-866-223-3686 or 780-412-9266 (pager). Public telephones are available at the entrances to the hospital, and on each of the floors outside of the north glass elevators.
Will your family and health care team know your wishes, in case your ability to speak for yourself becomes affected? Learn more
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more
Helping patients, families and care providers communicate and work together. Learn more
