Connect Care Referring Providers

FAST: Facilitated Access to Specialized Treatment

Connect Care has partnered with the FAST central access program to improve patient access to specialty care through better coordination of referral intake and triage.

FAST accepts non-urgent referrals for specialties onboarded into the program. All surgical specialties are expected to join FAST by late 2025. Connect Care users can submit non-urgent referrals to FAST using the zonal guidelines below.

For urgent referrals, please contact RAAPID to speak with the on-call specialist. Do not send urgent referrals via FAST.

North Zone

Submit non-urgent referrals to FAST as per the outgoing referral process. You’ll find FAST Places of Service listed as “Facilitated Access to Specialized Treatment (FAST) – [specialty]at North Zone".

Specialties

General Surgery, Gynecology, Orthopedics & Spine, Urology, Vascular Surgery, Oral & Maxillofacial Surgery, Otolaryngology.

Referral Process

  • Providers entering FAST referral orders follow Referral Order Updates Tip Sheet in the CMIO Connect Care Manual.
  • Acute care unit clerks managing FAST referrals follow the Managing FAST eReferrals Quick Start Guide available in the Connect Care Patient Access User Learning Home Dashboard.

Contact for Referring Providers Only


Edmonton Zone

Contact for Referring Providers Only


Central Zone

Submit non-urgent referrals to FAST as per the outgoing referral process. You’ll find FAST Places of Service listed as “Facilitated Access to Specialized Treatment (FAST) – [specialty]at Central Zone".

Specialties

General Surgery, Gynecology, Orthopedic, Urology, Vascular Surgery, Plastic Surgery, Otolaryngology.

Referral Process

  • Providers entering FAST referral orders follow Referral Order Updates Tip Sheet in the CMIO Connect Care Manual.
  • Acute care unit clerks managing FAST referrals follow the Managing FAST eReferrals Quick Start Guide available in the Connect Care Patient Access User Learning Home Dashboard.

Contact for Referring Providers Only


Calgary Zone

Submit non-urgent referrals to FAST as per the outgoing referral process. You’ll find FAST Places of Service listed as “Facilitated Access to Specialized Treatment (FAST) – [specialty]at Calgary Zone".

Specialties

General Surgery, Gynecology, Orthopedics, Urology, Vascular Surgery, Oral & Maxillofacial Surgery, Plastic Surgery, Neurosurgery.

Referral Process

  • Providers entering FAST referral orders follow Referral Order Updates Tip Sheet in the CMIO Connect Care Manual.
  • Acute care unit clerks managing FAST referrals follow the Managing FAST eReferrals Quick Start Guide available in the Connect Care Patient Access User Learning Home Dashboard.

Contact for Referring Providers Only


South Zone

Connect Care users cannot send referrals to South Zone FAST.

Specialties

General Surgery, Gynecology, Orthopedic Surgery, Urology, Vascular Surgery, Otolaryngology.

Referral Process

  • Please continue to fax referrals to South Zone FAST at: 1-833-627-7024.

Contact for Referring Providers Only