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eDelivery FAQs for Clinics

What is eDelivery?

eDelivery is a secure service to electronically deliver patient results such as laboratory tests or diagnostic imaging, among others, to an electronic medical record (EMR). eDelivery assists healthcare providers in having the most up-to-date patient information, thus ensuring the highest quality health care.

How does eDelivery work?

The Electronic Medical Record Business Integration Services (EMR BIS) team at AHS supports the eDelivery service by connecting the AHS and non-AHS data source providers to the EMR systems. eDelivery uses the providers listed in the results to determine delivery location. No patient information is used to determine the delivery location of a result. EMR software is purchased by the clinic.

How many active data sources distribute results via eDelivery?

See "Available data sources" for more information.

Can the EMR BIS team help me with Alberta Netcare issues or problems with results that are faxed or mailed?

No, the EMR BIS team cannot help you solve fax, mail, or Alberta Netcare issues. The EMR BIS team supports eDelivery, which is a different service.

For any support related to Alberta Netcare contact eHealth Support Services team at 1-855-643-8649 or by email: ehealthsupport@cgi.com

For any support related to results received via fax or mail, please use the contact information located on the report itself, or contact AHS Service Desk.

How is eDelivery different from using Alberta Netcare?

eDelivery is a secure service to electronically deliver patient results from a data source (for example, laboratory tests or diagnostic imaging) to an EMR used by healthcare providers.

eDelivery is a push mechanism. It sends information intended for a specific provider directly to that provider. It is one way of delivering patient results.

Alberta Netcare provides access to a longitudinal view of the patient electronic health record.  Using Alberta Netcare is a way to access relevant patient information, including medications, immunizations, lab results, transcribed reports, etc. and its access is based on the assigned permissions and services provided by the healthcare provider at the facility.

Which results can eDelivery deliver?

Not all results generated in the province are available via eDelivery.  We are always working on adding new data sources and report types to the service.  To see the current set of data sources and report types available, refer to "Available data sources."

What are the benefits of eDelivery?

  • Improved workflows
  • Reduced…
    • time to find patient information
    • manual work
    • paper and toner cost
    • fax paper use

Do I need eDelivery if I already use Alberta Netcare?

This choice depends on the specific clinic needs for accessing patient information and the type of services they use on a daily basis. eDelivery delivers patient results into the EMR from the available data sources, and Alberta Netcare provides access for healthcare providers to look up patient information. Often, eDelivery and Alberta Netcare are used together to provide comprehensive access to patient information.

How can I get more information about Alberta Netcare?

Alberta Health eHealth Support Services team is dedicated to providing support to existing and future Netcare users with the deployment  and registration process. This support is available by contacting them at 1-855-643-8649 or by email: ehealthsupport@cgi.com.

What is the workflow when requesting a new or existing service through eDelivery?

workflow

Is your clinic ready to start using eDelivery?

Prerequisites Description Reason

Prerequisite #1

Clinic chooses an EMR and the chosen vendor completes conformance testing

EMR software is required to display electronic results in your clinic EMR software vendors complete conformance testing with AHS and each data source (e.g. laboratory, diagnostic imaging) to confirm complete, secure and accurate display of results

Prerequisite #2

Clinic submits a completed privacy impact assessment (PIA)

A PIA helps identify and address potential privacy risks that may occur during use of the eDelivery service. This process should be initiated well in advance of requesting eDelivery, to avoid delays Section 64 of the Health Information Act (HIA) requires submission of a PIA for review by the Office of the Information and Privacy Commissioner (OIPC)

Prerequisite #3

Clinic and EMR software vendor fill out request form

The eDelivery service request form is a document that captures details of new requests, or changes to existing electronic results delivery to providers at a clinic EMR BIS eDelivery support team needs a fully completed form to respond and complete the request

Is your clinic already using the eDelivery service?

If your clinic is already using the eDelivery service and requires any of the actions listed below, the EMR BIS eDelivery support team is happy to help.

A clinic representative and their EMR vendor should first complete the required form (see links below) and send it to our support team (servicedesk.EMRBIS@ahs.ca). Once we receive the form, we will process the request.

The EMR BIS eDelivery support team needs a fully completed form to respond and complete the request.

eDelivery service offerings Information needed from clinic Information needed from EMR vendor Form
Initial setup for eDelivery Yes Yes eDelivery Service Request Form
(fillable PDF)
eDelivery termination Yes Yes eDelivery Service Request Form
(fillable PDF)
Vendors change Yes Yes eDelivery Service Request Form
(fillable PDF)
Add healthcare providers to clinic or add data source(s) for existing providers Yes Yes eDelivery Service Request Form
(fillable PDF)
Remove healthcare providers and/or cancel existing data source(s) Yes Yes eDelivery Service Request Form
(fillable PDF)
Turn off paper after eDelivery is enabled Yes No Paper suppression form
(fillable PDF)

What are the available data sources?

Zone Region Data Source Description
Provincial   AHS Provincial Lab** Lab reports originating from the Provincial Laboratory for Public Health (ProvLab) which operates under Alberta Health Services (AHS) and is based out of two sites: the Foothills Medical Centre in Calgary, and the University of Alberta Hospital in Edmonton.
    Dictation Speech Transcription* DST reports originating from AHS operated facilities across Alberta.
North Zone Aspen AHS Rural Lab (Meditech)* Lab reports originating from AHS operated facilities in the Aspen region.
    AHS Diagnostic Imaging Transcribed Reports (DITR) (Meditech)* DITR originating from AHS operated facilities in the Aspen region.
  Peace County AHS Rural Lab (Meditech)* Lab reports originating from AHS operated facilities in the Peace County region.
    AHS DITR (Meditech)* DITR originating from AHS operated facilities in the Peace County region.
  Northern Lights AHS Rural Lab (DynaLIFE Labs, Specimen Gate Lab)** Lab reports originating from AHS and DynaLIFE operated facilities in the Northern Lights region.
    AHS DITR (Meditech)* DITR originating from AHS operated facilities in the Northern Lights region.
Edmonton Zone Capital AHS Laboratory (DynaLIFE Labs, Specimen Gate Lab)** Lab reports originating from AHS and DynaLIFE operated facilities in Edmonton and surrounding areas.
    AHS Capital Health DITR* DITR originating from AHS operated facilities in Edmonton and surrounding areas.
    Insight Medical Imaging** DITR originating from Insight Medical Imaging operated facilities in Edmonton and surrounding areas.
    Medical Imaging Consultants** DITR originating from Medical Imaging Consultants operated facilities in Edmonton and surrounding areas.
    Endoworks* Endoscopy reports originating from AHS operated facilities in Edmonton and surrounding areas.
Central Zone David Thompson AHS Rural Lab (Meditech)* Lab reports originating from AHS operated facilities in the David Thompson region.
    AHS Rural DITR (Meditech)* DITR originating from AHS operated facilities in the David Thompson region.
  East Central AHS Rural Lab (Meditech)* Lab reports originating from AHS operated facilities in the David Thompson region.
    AHS Rural DITR (Meditech)* DITR originating from AHS operated facilities in the David Thompson region.
Calgary Zone Calgary Calgary Lab Services** Lab reports originating from Calgary Lab Services operated facilities in Calgary and parts of Southern Alberta.
    AHS Calgary Diagnostic Imaging** DITR originating from AHS operated facilities in Calgary and surrounding areas.
South Zone Chinook AHS Rural Lab (Meditech)* Lab reports originating from AHS operated facilities in the Chinook region.
    AHS Rural DITR (Meditech)* DITR originating from AHS operated facilities in the Chinook region.
  Palliser AHS Rural Lab (Meditech)* Lab reports originating from AHS operated facilities in the Palliser region.
    AHS Rural DITR (Meditech)* DITR originating from AHS operated facilities in the Palliser region.

* Providers registered for eDelivery can receive patient results from this data source at one clinic location only
** Providers registered for eDelivery can receive patient results from this data source at multiple clinic locations