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Grande Cache is currently without network, landline or cellphone services

911 calls can still be made from cellphones but 911 calls cannot be made from landlines. The Grande Cache Community Health Complex remains open and continues to provide care to all patients. EMS continues to be available for area residents. The cause of the issue is being investigated by Telus.

Disclosure of Harm

Disclosure of Unanticipated Medical OutcomesAlberta Health Services acknowledges that despite best efforts to provide safe, quality care, things can go wrong and Patients may experience Harm. When a Patient is harmed, disclosure to the Patient/Family in an empathetic, timely, and transparent manner is the right thing to do.

Sometimes knowing what and how to disclose can be a difficult decision and it is almost always a time of anxiety for healthcare providers, patients and families.

Alberta Health Services is committed to open and honest communication between health practitioners and Patients/Families.

Several resources are provided here to support the five Alberta Health Services values of compassion, accountability, respect, excellence and safety.

Procedure

Resources

These resources reflect the real life experiences of others from AHS who have been through the disclosure process on multiple occasions. Each disclosure event will be unique, and not all suggestions will apply to every situation..

Disclosure of Unanticipated Medical Outcomes (DUMO) course

This four-hour course provides the participant with insight into the patient and family experience following an unanticipated outcome; how expectations are created, and what happens when the organization’s response does not meet these expectations. The class provides the opportunity to learn about and discuss disclosure as a large group, and to practice disclosure discussions in small groups.

For more information, email Quality & Patient Safety Education at qpse@albertahealthservices.ca or see the Quality & Patient Safety Integrated Curriculum