Patient & Visitor Guide

Northeast Community Health Centre

The following resources are listed below to help you and your loved ones navigate the Northeast Community Health Centre during your visit.

Accessibility

Wheelchairs
Wheelchairs are located at the main entrances to the Northeast Community Health Centre. Wheelchairs must be returned when leaving the site.

Accessibility Friendly Features
A washroom, elevator, doorways, and designated disabled parking spaces are wheelchair accessible; bariatric wheelchairs may need to be requested for some locations.

Amenities

Lost and Found
To check for lost items, call Protective Services. Learn more

Protective Services
Responsible for the safety of patients, staff and visitors. Learn more

Help & Support

Cultural Care – Indigenous Health Program
Partners with Indigenous peoples, communities and key stakeholders to provide accessible, culturally appropriate health services for First Nations, Métis and Inuit people in Alberta. Learn more or email indigenoushealthprogram@ahs.ca

Help in Tough Times
At some point in our lives we all face tough times and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more

Mental Health Help Line
Available 24/7, confidential, providing information about mental health programs and services. Learn more

Retail & Food Service

Vending Machines
Vending machines are available by the Emergency Department on the main level. They offer a selection of beverages and light snacks.

Cafeteria
Located on the lower level of the facility, the cafeteria offers a range of hot and cold meals, snacks and beverages. Learn More

Staying Connected

Hearing Impaired Assistance
A TTY machine is available from the Admitting Office directly or the staff on your unit can make the necessary arrangements.

Language Interpretation
Interpreters speaking many different languages are available to assist you through our multicultural program via telephone consultation. The staff on your unit can make the necessary arrangements.

Telephones
Cell phones can be used in general public areas but not in all patient care areas. Watch for signs that show where cell phone use is prohibited.

Wireless Internet
Wireless Internet is accessible for patients and their families. To access, select “healthspot” from the list of available networks, open a web browser, read the acceptable use policy, and select “Accept”.

Your Voice

Conversations Matter
Will your family and health care team know your wishes, in case your ability to speak for yourself becomes affected? Learn more

Patient Feedback
Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more

Patient-First Strategy
Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more

Thanks For Caring
If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more

Working Together: CoACT
Helping patients, families and care providers communicate and work together. Learn more

Quick Reference

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Note

We are a smokefree and scent-free facility.