Third Party Requesting Health Information

Access & Disclosure

Health Care Provider

If you are currently involved in the care and treatment of a patient and require their health information for the purpose of providing health services, please access the information electronically through the appropriate Alberta Health Services (AHS) clinical information system. If the information does not reside in Netcare or an AHS system, or you do not have access to these systems, you can submit a request for health information. Please complete the Health Care Provider Request for Use and Disclosure of Health Information form.  

Submit your request by:

Email: disclosure@ahs.ca

Fax: 1-855-935-0646

If you practice in Alberta, you can register for access to Alberta Netcare EHR:

Contact the eHealth Netcare Support Services Team

Toll Free: 1-855-643-8649

Email: ehealthsupport@cgi.com

Law Enforcement

Requests from law enforcement must include one of the following:

• A consent form that complies with Section 34 of the Health Information Act (HIA).
• A court order requiring AHS to produce the information or
• Legislative authority under the HIA. The Request for Health Information by Law Enforcement Agency form can be used to submit a request.

Submit your request by:

Email: disclosure@ahs.ca

Fax: 1-855-935-0646

Third Party (Insurance Agent, Lawyer, Etc.)

Requests from third parties must include the following:

• A request letter outlining the information required.
• A consent form that complies with section 34 of the Health Information Act, or written authorization from the patient to act or obtain copies on their behalf.
• Any applicable supporting documentation whenever another individual is signing on behalf of the patient. (e.g., Guardianship Order, Power of Attorney, Grant of Administration, etc.)

Submit your request by:

Email: disclosure@ahs.ca

Fax: 1-855-935-0646