Patient & Visitor Guide

Mazankowski Alberta Heart Institute

Main lobby of the Maz

The following resources are listed below to help you, and your loved ones navigate the Mazankowski Alberta Heart Institute during your visit.

Quick Reference


Accessibility|Amenities|Help & Support|Out-of-town Visitors|Parking, Site Maps & Virtual Tour|Quiet Spaces|Retail & Food Service|Staying Connected|Your Voice


Accessibility

Accessibility Friendly Features

Includes washrooms, drinking fountains, ramps, elevators, doorways, and designated disabled parking spaces underground (Level O) and on the 4th (weather-sheltered pedway) level of the East parkade.


Ammenities

Lost & Found

To check for lost items. Learn more.


Online Payments

For services such as hospital stays and parking. Learn more.


Help & Support

Help in Tough Times

At some point in our lives, we will face tough times, and we can be impacted directly or indirectly by such things as financial pressures or unexpected problems. Learn more.


Mental Health Help Line

Available 24/7, confidential, providing information about mental health programs and services. Learn more


Social Work

Social workers provide information and education to patients and families to help support, and connect them with the appropriate resources. If you require support, ask your nurse if the unit has a social worker. Learn more


Spiritual Care

Find spiritual and emotional support during your stay in the hospital. Spiritual Health Practitioners are on site Monday to Friday in the Spiritual Care office on Level 3, Regional building. Learn more



Parking, Site Maps & Virtual Tour

For help with finding your way around. Learn more.


Quiet Spaces

Guru Nanak Dev Healing Garden

Located on the 4th floor of the Mazankowsi Alberta Heart Insitute, The Guru Nanak Dev Healing Garden is one of the South Asian community’s largest gifts to the city of Edmonton. The 4,000 square foot indoor garden space incorporates 5 elements to improve the healing process for patients: wood (which embodies growth), water (life), earth (sustainability), metal (strength) and fire (energy). Learn more.


McMullen Art Gallery

A free art gallery located on the main floor, next to the 112th street main entrance of the University of Alberta Hospital. Learn more


Retail & Food Service

Cafeteria Services

Located on the main level of the Mazankowski Alberta Heart Institute It has inspiring heart healthy menu items sold at competitive market prices. Learn more.


healthy Trendz

Located on the main level of the Mazankowski Alberta Heart Institute It has inspiring heart healthy menu items sold at competitive market prices. Learn more.


Trendz Express

Located on the main level of the hospital near the 114th street north entrance and on the main level of the Mazankowski Alberta Heart Institute.


Retail & Food Services - Walter C. Mackenzie Campus

Find more eating options, gift shops, and a pharmacy close by. Learn more.


Safety & Security

Smoking

We are a smoke-free environment. Those who wish to smoke can do so off hospital property. The property includes parking areas, vehicles parked in parking lots, outdoor spaces and sidewalks on the site.


Staff Identification

Staff members will say their name, occupation and what they will be doing when approaching and working with you. Staff will also be wearing their Alberta Health Services Photo ID. If a staff member does not identify themselves, feel free to ask them who they are.


Protective Services - University of Alberta Hospital

Responsible for the safety of patients, staff and visitors. Learn more


Confidentiality/Privacy

Your healthcare and care plan will remain confidential, and your privacy will be upheld throughout the hospital. That is your right.


Staying Connected

AHS Wireless Internet (WiFi)

Wireless Internet is accessible for patients and their families. To access, select “healthspot” from the list of available networks, open a web browser, read the acceptable use policy, and select “Accept.”


Hearing Impaired Assistance

A TTY machine is available from the Admitting Office directly or the staff on your unit can make the necessary arrangements.


Language Interpretation

Interpreters speaking many different languages are available to assist you through our multicultural program. The staff on your unit can make the necessary arrangements.


Patient Information

Provides directions and answers to inquiries about a patient's location. Learn more.


Patient Email Well Wishes

As part of our support for patient care and comfort, friends and family of inpatients in hospital and health care facilities can send well wishes via email. Learn more.


Switchboard

Connects callers to departments and health units throughout the hospital. Contact us.


Your Voice

Advance Care Planning

Will your family and healthcare team know your wishes, in case your ability to speak for yourself becomes affected? Learn more


End PJ Paralysis

Global movement to help patients get up, get dressed and moving, rather than lying in bed. Learn more.


Patient Feedback

Alberta Health Services values your input; we want to hear from you. Your feedback will help us further improve the quality of Alberta’s health care system. Learn more


Patient-First Strategy

Albertans have told us they want health care that engages patients and families as full partners in their own care. Learn more


Thanks For Caring

If you missed the opportunity to thank someone for the care you received, now’s your chance. Learn more


Working Together: CoACT

Helping patients, families and care providers communicate and work together. Learn more