The act of truly listening can change the course of health. When we invite patients and families to tell us about their experience of health services, what we hear can transform how we care for them and improve outcomes.
For Alberta Health Services' (AHS) Engagement & Patient Experience team, listening is at the core of everything we do. We use what we hear and what we learn from patients, families and healthcare providers to inform and support needed improvements to the quality, safety and experience of health services.
To learn more about how the Engagement & Patient Experience team advances patient and family centred care and engagement, explore these resources: